Privacy Policy

Last updated: 21 December 2025

This Privacy Policy applies to the website https://gcrv.com.au/ (referred to as “the Website”), which is owned and operated by Guardian Campers & RV Centre (ABN: 23 152 130 375), (referred to as “we”, “us”, or “our”). We are committed to protecting the privacy of your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By visiting our Website, submitting your personal information to us, or using our services, you consent to the practices described in this Privacy Policy.

1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

2. Collection of Personal Information

We collect personal information that is reasonably necessary for our functions and activities. The types of personal information we may collect include:

  • Contact Form:
    • Name
    • Email address
    • Phone number
    • Postcode
    • Message content
    • Model of Camper Trailer or Caravan you are interested in
  • Warranty & Repair Form:
    • Date of purchase
    • Name
    • Email address
    • Address
    • Contact Number
    • Camper Trailer or Caravan VIN Number and Model
    • Selling Agent
    • Invoice Number
    • Proof of Purchase (attached by user)
    • Claim Information
    • Supporting photos of your claim issues (attached by user)
    • Date of last service
    • Service Agent
    • Service Records / Documentation (attached by user)
  • Service Request Form:
    • Name
    • Email address
    • Phone number
    • Address
    • Camper Trailer or Caravan VIN Number and Model
    • Date of purchase
    • Selling Agent
    • Service type requested
    • Service history information
    • Supporting documentation (attached by user)
  • Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and how you interact with our website. This information is generally anonymous but may be considered personal information when combined with other data.
  • Booking System: If we determine that an appointment is required following your warranty claim or service request, we may provide you with a link to our booking system at book.gcrv.com.au. Personal information you provide when booking an appointment (such as name, contact details, and appointment preferences) will be collected and managed by us using third-party booking software. This information is subject to the same privacy protections outlined in this Privacy Policy.

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Complete and submit forms on our website (e.g., Contact Form, Warranty & Repair Form, Service Request Form).
  • Communicate with us via email, phone, or in person.
  • Attach files (Proof of Purchase, Supporting photos, Service Records) to our online forms.
  • Interact with our website and its features.

4. Purposes for Collecting, Holding, Using, and Disclosing Personal Information

We collect, hold, use, and disclose your personal information for the following purposes:

  • To respond to your enquiries and provide you with requested information (e.g., quotations for Camper Trailers and Caravans).
  • To process warranty claims and repair requests for your Camper Trailer or Caravan.
  • To manage service appointments and requests for your Camper Trailer or Caravan.
  • To facilitate communication regarding your interest in our products.
  • To process payments for products or services (through third-party providers like Stripe for emailed payment links, or via bank transfer).
  • To improve our products, services, and website functionality.
  • To provide customer support and manage our relationship with you.
  • To comply with our legal obligations.
  • For internal record keeping and administrative purposes.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Third-party service providers: This includes payment gateways (e.g., Stripe, for processing payments initiated via email links), and our online booking system provider (for managing appointments on book.gcrv.com.au). These providers are obligated to protect your information in accordance with their own privacy policies and applicable laws.
  • Our dealerships and authorised selling agents: To facilitate sales, service, and support across our network.
  • Government authorities or law enforcement: Where required or authorised by law.
  • Professional advisors: Such as lawyers, accountants, or auditors, where necessary.

We do not sell or rent your personal information to third parties for their marketing purposes.

6. Direct Marketing

We may use your personal information to send you direct marketing communications about our products, services, and promotions that we believe may be of interest to you. You may opt-out of receiving these communications at any time by contacting us using the details below or by using any unsubscribe facility provided in the communication.

7. Quality and Security of Personal Information

We take reasonable steps to ensure that the personal information we collect is accurate, up-to-date, and complete. We also take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and managerial security measures.

While we strive to protect your personal information, no data transmission over the Internet or electronic storage method can be guaranteed to be 100% secure.

8. Accessing and Correcting Your Personal Information

You have a right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To do so, please contact us using the details below. We will respond to your request within a reasonable period and, where reasonable and practicable, grant access to the information in the manner requested. We may charge a reasonable fee for providing access, particularly if significant effort is required.

9. Complaints

If you believe that we have breached the Australian Privacy Principles or mishandled your personal information, please contact us immediately using the details below. We will acknowledge your complaint within a reasonable time and aim to resolve it efficiently. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be posted on our Website. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Guardian Campers & RV Centre
Email: admin@gcrv.com.au
Phone: 1300 788 222
Address: 873-881 Yaamba Rd, North Rockhampton QLD 4701